FAQ
- Are your items authentic?
- What shipping options do you offer?
- Can you return an item?
We understand that occasionally you may need to return an item and our aim is to make this process as simple as possible for you. To make the return simple for us to process please email us directly: info@goyluxuries.com
- The returned products must be in the same condition as sent out, unworn and with all tags still attached & in the original packaging.
- The return of the products will be at the buyers cost & responsibility until it has arrived safely with us. We highly recommend returning your items using a tracked & signed for service to ensure they arrive with us & prevent being lost by the chosen postal service.
- The items must be returned within 12 days of receiving the item.
- For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke on.
- Refund will be issued within 5 days of receiving and approving the return.
- Do you offer exchanges?
- What payment options do you accept?
Services
Consigning
1. Enquire - send pictures and information + proofs of authentication via whatsapp, email or form.
2. Advertising & Selling - we handle the selling process for you.
3. Payment & Delivery - once happy with the sales we can discuss the most efficient delivery and send by direct bank transfer your profits.
Selling
1. Enquire - send pictures and information via whatsapp, email or form.
2. Delivery - choose in-person pick-up or postage option.
3. Authentication & Payment - after authenticated and quote approval you will receive a direct bank transfer.
Sourcing
1. Enquire - let us know what you would like us to source for you with pictures and as much description - use whatsapp or email or form.
2. Approval - once we sourced your items you can send a security deposit.
3. Payment & Delivery - choose in-person pick-up or next day delivery. We only accept direct bank transfers.
Authenticity
At Goy Luxuries, authenticity is everything—it’s who we are and what we stand for. We are aware of the rising issue of counterfeits in the market. That’s why it is crucial for us, to source designer pieces from reputable sources with rigorous authentication. For extra piece of mind - we offer a "Get your money back" authenticity guarantee.
- First Step To Our Authentication Process
Before any item is listed, it goes through a meticulous multi-step authentication procedure. With experience with luxury brands, we examine every detail to spot - even the most convincing counterfeits. Whether it’s handbags, jewelry, or accessories, we carefully analyze each piece against the manufacturer’s strict authenticity standards, including:
- Stitching precision
- Quality (weight, material, finish...)
- Authenticity imprints
- Date codes
- Hallmarks
- Engraving
- Materials used
Every aspect is checked to ensure there are no irregularities that could indicate a counterfeit.
- Second & Final Step, The Condition & Damage Inspection
Once authenticated, we conduct a thorough condition check. Items submitted by our dedicated sellers undergo a 360 detailed inspection inside and out, based on images submitted through our Sell to Us form. We want to ensure that every item listed meets our high standards, so you can shop confidently, knowing exactly what you’re getting.
Disclaimer - Goy Luxuries is not an authorized reseller of any of the brands we stock. However, that’s common in the pre-loved luxury market. Which is why we are even more committed to authenticity. We want you to shop with confidence and ease.
FAQ
- Are your items authentic?
- What shipping options do you offer?
- Can you return an item?
We understand that occasionally you may need to return an item and our aim is to make this process as simple as possible for you. To make the return simple for us to process please email us directly: info@goyluxuries.com
- The returned products must be in the same condition as sent out, unworn and with all tags still attached & in the original packaging.
- The return of the products will be at the buyers cost & responsibility until it has arrived safely with us. We highly recommend returning your items using a tracked & signed for service to ensure they arrive with us & prevent being lost by the chosen postal service.
- The items must be returned within 12 days of receiving the item.
- For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke on.
- Refund will be issued within 5 days of receiving and approving the return.
- Do you offer exchanges?
- What payment options do you accept?